Home

Guide Dog Users Inc. Logo. In this image is a man standing next to his dog and to his immediate right is a woman kneeling next to her dog. Immediately above them all are the words "Guide Dog Users Inc.

Welcome

Transportation Survey for Guide Dog Users

Are you a guide dog user? Have you been refused a ride by a taxi driver or other vehicle-for-hire companies? If so, GDUI needs your help!

Guide Dog Users, Inc. has partnered with the American Council of the Blind and the Council of U.S. Dog Guide Schools (CUSDGS) to develop a survey that will collect data from guide dog users around the country on this important transportation and civil rights issue. Results will be shared with the courts, legislators, the U.S. Department of Justice, the media and interested respondents to this survey.

We encourage all U.S. guide dog users to complete the survey. The more information we can gather, the more reliable our data will be, which will allow us to present the most complete and accurate picture of the current state of affairs to relevant agencies, companies and organizations.

To complete the survey, go to https://www.surveymonkey.com/r/PBSRP89

UBER Settlement Agreement Pending: All Guide Dog Users, Please Read and Share.

NOTICE OF PROPOSED SETTLEMENT OF CLASS ACTION LAWSUIT
ATTENTION: ALL BLIND OR VISUALLY DISABLED INDIVIDUALS WHO USE SERVICE ANIMALS WHEN TRAVELING AND WHO HAVE USED, ATTEMPTED TO USE, OR HAVE BEEN DETERRED FROM USING TRANSPORTATION SERVICES ARRANGED THROUGH THE UBER RIDER APP. THE SETTLEMENT DESCRIBED BELOW MAY AFFECT YOUR RIGHTS. READ THIS NOTICE AND INSTRUCTIONS CAREFULLY.

This notice is to inform you about the proposed settlement that would resolve the class action lawsuit National Federation of the Blind of California, et al. v. Uber Technologies, Inc., Case No. 3:14-cv-4086 (N.D. Cal.). The lawsuit alleges that Uber Technologies, Inc. and its subsidiary and affiliate entities (collectively, “Uber”), violated the Americans with Disabilities Act, 42 U.S.C. §§ 12101, et seq., by failing to take the necessary steps to ensure that transportation providers using the Uber mobile software application (“Drivers”) do not discriminate against blind or visually disabled riders who travel with service animals (“Riders”). Uber denies all liability in the case and asserts that its current practices do not violate applicable federal, state, and local law. The settlement, which must be approved by the Court, would resolve the lawsuit.

I. SUMMARY OF THE PROPOSED SETTLEMENT
Under the settlement, Uber agrees to take additional steps to inform Drivers of their obligations to transport all Riders. Uber will require that new and existing Drivers expressly confirm that they understand and agree to these obligations, through a pop-up interactive questionnaire in the Driver mobile software application and changes to the technology services agreement. In addition, Uber will send quarterly email reminders to Drivers.

Uber will also adopt a new enforcement practice. If, following a complaint from a Rider, Uber determines that a driver knowingly refused to transport a Rider because the Rider was traveling with a service animal, Uber will terminate that Driver’s contract and permanently remove the Driver from the Driver platform. In addition, if Uber receives plausible complaints on more than one occasion that a Driver denied service to a Rider because the Rider was traveling with a service animal, Uber will terminate the Driver’s contract and the Driver will be permanently removed from the Driver platform. This second basis for contract termination will apply where Uber was unable to determine whether the first denial was a knowing violation.

Under the settlement, Uber will also enhance its response system for complaints that a Driver denied service to a Rider because the Rider was traveling with a service animal, and will provide greater transparency to Riders regarding what action has been taken in response to a complaint about a Driver. Uber will also limit the circumstances in which a Rider can be charged for cleaning issues related to his or her service animal.

Additionally, Uber will record each allegation that a Driver is alleged to have denied service to a Rider, or otherwise discriminated against a Rider, because the Rider was traveling with a service animal, and will report aggregated data to Class Counsel. The National Federation of the Blind and its California affiliate will administer a testing program, through which blind individuals request and take trips to evaluate the effectiveness of the settlement. A third-party individual will monitor Uber’s compliance with the settlement as well.

The settlement also provides that the three named individual plaintiffs who served as class representatives will receive payments of $15,000 each in return for their release of their individual damage claims. In addition, the National Federation of the Blind will receive three annual payments of $75,000 during the term of the settlement, and a fourth payment of $75,000 if the term of the settlement is extended. These payments are intended to support the Federation’s testing program.

Finally, Disability Rights Advocates, Rosen, Bien, Galvan & Grunfeld LLP, and TRE Legal Practice (collectively, “Class Counsel”), the attorneys who represent the class, will have the right to seek attorneys’ fees and costs for their work on the case. Class Counsel will file a motion asking the Court to award reasonable fees and costs for work on the merits phase of this case. The Court must approve the amount awarded even if the parties reach an agreement on the amount. This motion for fees and costs will be available on www.nfb-serviceanimal-settlement.com on September 21, 2016. Class Counsel will also be entitled to seek reasonable fees and costs for their future work monitoring compliance with the settlement and enforcing the agreement. Uber retains the right to contest the amount of any attorneys’ fees requested by Class Counsel.

II. WHO IS IN THE CLASS?
All blind or visually disabled individuals nationwide who travel with the assistance of service animals and who have used, attempted to use, or been deterred from attempting to use transportation arranged through the Uber rider app.

III. THE EFFECT OF THE SETTLEMENT ON THE RIGHTS OF CLASS MEMBERS
All class members will be bound by the terms of the settlement relating to access to transportation services arranged using the Uber app for blind or visually disabled persons who use service animals, if the settlement agreement is approved by the Court. If the settlement is approved, all class members will release and forever discharge all claims for injunctive relief under all federal, state, and local laws related to alleged discrimination by Uber against blind or visually disabled persons who use service animals that arose before the Settlement Agreement becomes effective. Class members, other than the named plaintiffs in the lawsuit, are not releasing any claims for monetary damages.

IV. OBJECTING TO THE SETTLEMENT
You can ask the Court to deny approval of this settlement by filing an objection with the Court. You cannot ask the Court to order a different settlement; the Court can only approve or deny this proposed settlement. If the Court denies approval, any settlement changes necessary for approval may not be made, and the lawsuit may continue. If this is what you want to happen, you must object.
If you wish to object to the proposed settlement you must object to the proposed settlement in writing. You may also appear at the fairness hearing for final approval of the settlement, either in person or through your own attorney. But if you wish to appear and present your objection orally at the fairness hearing, you must first submit a written objection and in your written objection you must indicate your intention to appear and be heard at the fairness hearing. If you appear through your own attorney, you are responsible for paying that attorney. All written objections and supporting papers must (a) clearly identify the case name and number, National Federation of the Blind of California, et al. v. Uber Technologies, Inc., et al., Case No. 3:14-cv-4086 (N.D. Cal.), (b) be submitted to the Court either by mailing them to the Clerk of the Court for the United States District Court for the Northern District of California, 280 South 1st Street, Room 2112, San Jose, CA 95113, or by filing them in person at any location of the United States District Court for the Northern District of California, and (c) be received on or before October 13, 2016.

V. FURTHER INFORMATION
This notice summarizes the proposed settlement. For the precise terms and conditions of the settlement, please see the settlement agreement available at www.nfb-serviceanimal-settlement.com, contact Class Counsel using the information below, access the Court docket in this case through the Court’s Public Access to Court Electronic Records (PACER) system at https://ecf.cand.uscourts.gov, or visit the office of the Clerk of the Court for the United States District Court for the Northern District of California, 280 South 1st Street, Room 2112, San Jose, CA 95113, between 9:00 a.m. and 4:00 p.m., Monday through Friday, excluding Court holidays.
To obtain a copy of this notice in alternate accessible formats, contact Class Counsel using the information below.

VI. CONTACT INFORMATION
Please do not contact the Court, the Court clerk’s office, or Defense Counsel with questions about this settlement. Any questions must be directed to Class Counsel at the numbers and addresses below.

Class Counsel:

Laurence Paradis
Disability Rights Advocates
2001 Center Street, Fourth Floor
Berkeley, CA 94704
(510) 665-8644

Timothy Elder, Esq.
TRE Legal Practice
4226 Castanos Street
Fremont, California 94536
(410) 415-3493

Michael Bien
Rosen Bien Galvan & Grunfeld LLP
50 Fremont Street, 19th Floor
San Francisco, California 94105-2235
(415) 433-6830

About Us

Guide Dog Users Inc., (GDUI), is the leading consumer-driven organization of guide dog handlers in the world. GDUI is an affiliate of the American Council of the Blind (ACB) and is a founding member of the Coalition of Assistance Dog Organizations (CADO).

 We strive to promote civil rights and enhance the quality of life for working guide dog teams. Drawing on the experiences and varied knowledge of its members, GDUI provides peer support, advocacy and information to guide dog users everywhere. In addition, GDUI works with public entities, private businesses and individuals to ensure that guide dog users enjoy the same rights to travel, employment, housing, and participation in all aspects of life that people without disabilities enjoy.

 The collective knowledge and experience of GDUI’s members drives constructive dialogue breaking down barriers of ignorance, opening doors for those of us men and women who live and work proudly and independently partnered with a well-trained guide dog.

 The information and helpful resources shared here on GuideDogUsersInc.org are provided as a service to all who are interested in the guide dog and handler partnership. We invite you to explore our website and to become a part of GDUI!

Latest News

GDUI Announcement, September 12, 2016

Dear GDUI Members and Friends,

We’re sure you’ve noticed! Our web site and chat and leadership lists have been down for much longer than we, or our new host, predicted.

Our webmaster, Steve, explains it this way: Our transfer to a new web host was successful. However, along with the transfer, several...Read More »


GDUI Announcement, August 18, 2016

Dear GDUI Members and Friends,

Turn to the GDUI Disaster Assistance and Preparedness Fund for help with disaster-related expenses for your guide dog:
http://guidedogusersinc.org/disaster-assistance-preparedness-program-dapp/

August! What a month of extremes this has been! Some intriguing, some not unexpected, others bringing concern about friends and colleagues and looking for ways to help!...Read More »


UBER Settlement Agreement Pending: All Guide Dog Users, Please Read and Share

NOTICE OF PROPOSED SETTLEMENT OF CLASS ACTION LAWSUIT
ATTENTION: ALL BLIND OR VISUALLY DISABLED INDIVIDUALS WHO USE SERVICE ANIMALS WHEN TRAVELING AND WHO HAVE USED, ATTEMPTED TO USE, OR HAVE BEEN DETERRED FROM USING TRANSPORTATION SERVICES ARRANGED THROUGH THE UBER RIDER APP. THE SETTLEMENT DESCRIBED BELOW MAY AFFECT YOUR RIGHTS....Read More »


GDUI Announcement, August 2, 2016

Dear GDUI Members and Friends, Welcome to the Dog Days of Summer! And, to the first months of our new GDUI administration. I received an e-mail message today from Jane Woods, one of our wonderful Louisville Ladies. I had written to Jane, asking if she and Connie Smith had recovered...Read More »


Older Entries »