Under the Department of Transportation (DOT) ADA regulations, transit entities must permit service animals to accompany individuals with disabilities in all vehicles and service facilities. Title II of the ADA covers publically-operated services such as buses, subways, complimentary ADA paratransit services, Amtrak, and commuter railroads. Title III of the ADA covers privately-operated transportation services such as bus lines; tour buses; shuttles; limos; and taxicabs. State laws may offer additional or greater protections for passengers with service animals.
How to File a Complaint Against Publically Operated Transportation Services
Questions and complaints should be directed to the DOT’s Federal Transit Administration Office of Civil Rights at (888) 446-4511.
How to File a Complaint Against Privately-Operated Transportation Services
Questions and complaints should be directed to The U.S. Department of Justice’s Civil Rights Division Disability Rights Section at (800) 514-0301
FAQs About Transportation Services
Frequently asked questions about the civil rights of people with disabilities regarding transit vehicles and facilities. Includes service animal related information.
The Air Carrier Access Act (ACAA) prohibits discrimination against passengers with disabilities who travel by air with service animals. The rule applies to flights of U.S. airlines, and to flights to or from the United States by foreign airlines. When passing through security checkpoints, the Transportation Security Administration (TSA) is responsible for screening air travelers with service animals. Prior to travel, passengers with questions about screening policies, procedures or what to expect when they arrive at the airport security checkpoint may call TSA Cares at 1-855-787-2227 or email TSA-ContactCenter@dhs.gov.
How to File a Discrimination Complaint Against the Airline
Passengers who feel they have been discriminated against by the airline can also request immediate on site assistance from a Complaint Resolution Official (CRO) or call the Aviation Consumer Disability Hotline at (866) 266-1368.
How to File a Complaint Against Airport Security Checkpoints
Complaint form and instructions for filing a disability-related complaint with the Transportation Security Administration.
Frequently Asked Questions Concerning Air Travel of People with Disabilities
FAQ published by the Office of Aviation Enforcement and Proceedings. Includes several questions about service animal regulations under the Air Carrier Access Act.
Screening Air Travelers with Service Animals
Specific information related to screening passengers with service animals at airport security checkpoints.