April 7, 2025
For Immediate Release
GDUI Challenges Ride-Share Giants: “Equal Access Shouldn’t Require Self-Disclosure”
Major Victory as Board Votes to Oppose Controversial Self-ID Programs
San Francisco, CA – In a decisive move that could reshape transportation access for guide dog handlers nationwide, Guide Dog Users, Inc. (GDUI) has formally opposed ride-share companies’ controversial self-identification programs, calling them a step backward for disability rights.
The organization’s Board of Directors voted on April 2, to demand immediate discontinuation of these programs, which require guide dog handlers to pre-disclose their disability status for preferential complaint resolution – a practice GDUI leaders say creates an unacceptable two-tier system of service.
“Despite two years of testing with thousands of users, Uber failed to produce any data showing this program actually reduces discrimination,” said Don Brown, Chair of GDUI’s Advocacy Committee. “They’re asking guide dog handlers to trade their privacy for faster service, without proving it will make any difference.”
The board’s action comes after years of unfulfilled promises by ride-share companies to address widespread discrimination against guide dog handlers. Despite multiple legal settlements over two decades, these companies have failed to implement effective solutions, including:
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- Swift investigation protocols for all discrimination complaints;
- Enhanced mandatory driver training;
- Clear penalties for access denials;
- Privacy-protecting complaint systems;
- Transparent incident reporting.
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“GDUI stands ready to collaborate with ride-share companies on meaningful solutions that work for everyone,” said GDUI President Sarah Calhoun. “We want to be partners in creating real change, but that change must protect our members’ rights, not compromise them. The path forward requires evidence-based solutions that maintain both dignity and equal access.”
The board’s decision aligns with longstanding civil rights principles that reject disability disclosure as a prerequisite for legal protections. GDUI’s position statement calls instead for universal policies that protect all guide dog handlers equally, regardless of their privacy choices.
Guide Dog Users, Inc.: Assisting Guide Dog Teams and Advocating for the Civil Rights of People Who Are Blind and have low vision since 1972: Guide Dog Users, Inc. (GDUI) advocates for the rights of guide dog users everywhere. Drawing on the experiences and varied knowledge of members from every region of the USA, GDUI provides peer support, advocacy and information to the blind and visually impaired members of guide dog teams. In addition, GDUI works with public entities, private businesses and individuals to ensure that guide dog users enjoy the same rights to travel, employment, housing, and participation in all aspects of life that people without disabilities take for granted.