The Air Carrier Access Act (ACAA) prohibits discrimination against passengers with disabilities who travel by air with service animals. The rule applies to flights of U.S. airlines, and to flights to or from the United States by foreign airlines. When passing through security checkpoints, the Transportation Security Administration (TSA) is responsible for screening air travelers with service animals. Prior to travel, passengers with questions about screening policies, procedures or what to expect when they arrive at the airport security checkpoint may call TSA Cares at 1-855-787-2227 or email TSA-ContactCenter@dhs.gov.
How to File a Discrimination Complaint Against the Airline
Passengers who feel they have been discriminated against by the airline can also request immediate on site assistance from a Complaint Resolution Official (CRO) or call the Aviation Consumer Disability Hotline at (866) 266-1368.
How to File a Complaint Against Airport Security Checkpoints
Complaint form and instructions for filing a disability-related complaint with the Transportation Security Administration.
Frequently Asked Questions Concerning Air Travel of People with Disabilities
FAQ published by the Office of Aviation Enforcement and Proceedings. Includes several questions about service animal regulations under the Air Carrier Access Act.
Screening Air Travelers with Service Animals
Specific information related to screening passengers with service animals at airport security checkpoints.