Under the Department of Transportation (DOT) ADA regulations, transit entities must permit service animals to accompany individuals with disabilities in all vehicles and service facilities. Title II of the ADA covers publically-operated services such as buses, subways, complimentary ADA paratransit services, Amtrak, and commuter railroads. Title III of the ADA covers privately-operated transportation services such as bus lines; tour buses; shuttles; limos; and taxicabs. State laws may offer additional or greater protections for passengers with service animals.
How to File a Complaint Against Publically Operated Transportation Services
Questions and complaints should be directed to the DOT’s Federal Transit Administration Office of Civil Rights at (888) 446-4511.
How to File a Complaint Against Privately-Operated Transportation Services
Questions and complaints should be directed to The U.S. Department of Justice’s Civil Rights Division Disability Rights Section at (800) 514-0301
FAQs About Transportation Services
Frequently asked questions about the civil rights of people with disabilities regarding transit vehicles and facilities. Includes service animal related information.